In order to provide the best possible online retail experience for our customers we have implemented a simple and easy to use Returns Process offering customers absolute confidence and security when shopping with USAsports.
Customers can return products for exchange or refunds up to 30 days from the time of purchase.
UK Returns
Please complete the form and return the form and item(s) to us using the Royal Mail Free Returns Service. Upon receipt of your return we will exchange your item (subject to stock availability) or process a refund using the method of payment used at the time of purchase.
On receipt of your return, the exchange/refund will be actioned within 2-3 working days **subject to time of year (during busy periods, especially over Christmas & New Year, the timescale may increase to 5-7 working days).
European Returns
To arrange a European Return please email us via sales@usasports.co.uk
In the email header please enter the title;
RETURN REQUEST
In the email please confirm the following information;
NAME
ORDER NUMBER
CUSTOMER ADDRESS
ITEM(S) TO BE RETURNED
Once we receive all information we will arrange for the item to be returned to us via DPD. You will receive an email from DPD confirming return instructions and a returns label. The item should be returned to us in the original condition & packaging that it arrived in, where possible, and dropped at your nearest available DPD Shop (this information will be included within your return instructions supplied by DPD).
Returning an item can take 3-5 working days subject to the country you are sending from.
Refunds
Please note refunds can take 5-7 working days to process from the time it is delivered to us (subject to payment option used at time of purchase).
For assistance with returns and refunds please contact us via sales@usasports.co.uk or call us on +44 191 262 3859.
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