RETURN OR EXCHANGE SOMETHING FOR FREE
Items can be returned in their original condition within 28 days of receiving your order for FREE! Exchanges only apply for the same item in a different size or colour. Send your unwanted items back using your preferred returns service:
HOW TO RETURN TO US:
1. Download an print a returns form by clicking here
2. Print and complete this form, then pop inside your parcel
3. UK customers create your FREE tracked shipping label by clicking here
Customers outside the UK please see below on how to request your free shipping label.
4. Print and attach your shipping label to the outside of your parcel.
5. Send with your chosen return service. Returns will be processed within 7 days from the date of return.
In the email header please enter the title;
In the email please confirm the following information;
Once we receive all information we will arrange for the item to be returned to us via DPD. You will receive an email from DPD confirming return instructions and a returns label. The item should be returned to us in the original condition & packaging that it arrived in, where possible, and dropped at your nearest available DPD Shop (this information will be included within your return instructions supplied by DPD).
Returning an item can take 3-5 working days subject to the country you are sending from.
Please note refunds can take 5-7 working days to process from the time it is delivered to us (subject to payment option used at time of purchase).
For assistance with returns and refunds please contact us via firstname.lastname@example.org or call us on +44 191 262 3859.